Estimated delivery time may vary between 2-6 days within India and 4-14 days for countries outside India. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.

CAN I CHANGE / CANCEL AN ORDER?

We aim to honour all change or cancellation requests but this is not guaranteed. If you contact us via email before the products are delivered, there is a higher probability of successfully changing or cancelling the order per request.

WHY HAVEN’T I RECEIVED AN ORDER CONFIRMATION?

Check that the email address you have used to place your order is correct – this is the most common cause of not receiving your order confirmation. It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well. If your transaction is successful and funds deducted from your account, you can contact us via email to verify and confirm your order was successful in the system.

WHERE IS MY ORDER?

Orders placed aim to be delivered within the next business day (during high volume sales periods dispatch can be longer). In the event that a product you ordered is out of stock, you will be informed by support by email. If you have not received your order within 7 working days after getting a delivery notice from us, please contact support

If you have not received your order within 7 working days after getting a delivery notice from us, please contact support.

DO YOU OFFER WORLDWIDE DELIVERY?

We ship almost anywhere in the world. For some countries, an additional customs fee may apply. Please contact us if you need additional clarifications.

 

RETURNS POLICY

 
HOW DO I RETURN MY URBANISTA ORDER?

A 30-day return policy applies for online orders. To register your return request and reason(s), please contact us before you return the products at  customercare@urbanistaindia.com . The return address will also be provided then.

Customers have the right to return the product in its unopened original packaging within 30 days of receipt. Please enclose the order confirmation/receipt along with the unused products in the original packaging. Print the return address clearly on the box. 

NOTE: It is your responsibility as a customer to cover the return-delivery costs. If you would like to track your return, please check with your logistics company/post office. 

Items bought from authorised retailers cannot be returned to us.

 

PAYMENT & SECURITY

 
WHAT PAYMENT METHODS DO YOU ACCEPT?

Most major payment methods are offered but can vary for certain markets. At checkout you will be able to see the available payment methods : Credit Card, Debit Card, Netbanking, UPI, Bank Wallet.

WAS MY PAYMENT SUCCESSFUL?

For security reasons, the payment process includes several verification stages. The sum owed for your order will be withdrawn from your bank account after the order and the payment have been processed and approved. In the event that no payment is received after submitting the order, Urbanista may automatically cancel your order without notification.

IN WHICH CURRENCY ARE THE PAYMENTS MADE?

Payments are made in INR and all prices include GST. However if you are purchasing from a country outside India, Urbanista is not responsible for the currency exchange rates used by your bank or credit card company when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company. No additional charges apply, except those listed in your basket after completing your purchase. You can pay for your products with your credit or debit card. The amount will be withdrawn from your account immediately after the order is placed

IS MY PAYMENT INFORMATION SAFE?

Your payment details are sent directly to the bank and cannot be read or accessed by any other parties than your bank (not even Urbanista). Our secure payment service-provider upholds strict banking standards, hence your payment information is fully safe.

How to track the order?

When your order has left our warehouse you will receive an Order delivery Email. This email contains a tracking number and information of the delivery company used to ship your parcel. If your order has been delivered and there is not a tracking number available, it means it was delivered via a non-trackable method.